Privacy Policy

Effective Date: June 5, 2026

LCB Medical Supplies LLC (“LCB,” “we,” “our,” or “us”) values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or purchase products from us.

1. Information We Collect

We may collect:

Name, email address, phone number, billing and shipping addresses
Payment information (processed securely through third-party payment providers; we do not store payment card information)
Health-related information necessary to process and fulfill your order
Device information such as IP address, browser type, and website usage through cookies and analytics

2. How We Use Your Information

We use your information to:

Process and fulfill orders
Communicate about your orders, requests, or customer service
Process payments
Improve our website and services
Comply with legal and HIPAA requirements
Send marketing emails only if you choose to receive them

3. SMS Communications

By providing your phone number and submitting a form on our website, placing an order, requesting information, or otherwise opting in to receive communications from LCB Medical Supplies LLC, you consent to receive SMS text messages and phone calls regarding your inquiries, orders, deliveries, appointments, account updates, customer service, product updates, promotions, special offers, and other business-related communications.

Message and data rates may apply. Message frequency may vary. Reply HELP for assistance or STOP to opt out of future text messages. Consent is not a condition of purchase.

SMS consent is not shared with third parties or affiliates for marketing purposes. Mobile information will not be sold, rented, or shared with third parties for their own marketing purposes.

Wireless carriers are not liable for delayed or undelivered messages.

4. Cookies

We use cookies to operate our website, remember your preferences, improve functionality, and analyze website traffic. You may disable cookies through your browser settings, although some features may not function properly.

5. Third-Party Services

We may share information with trusted service providers that help us operate our business, including:

Payment processors
Shipping carriers
Website analytics providers
Email and SMS communication platforms

These providers are authorized to use your information only as needed to perform services on our behalf.

6. Protected Health Information (HIPAA)

When applicable, we collect and use Protected Health Information (PHI) to provide medical supplies and related services. We maintain administrative, technical, and physical safeguards to protect your PHI and comply with the Health Insurance Portability and Accountability Act (HIPAA). We use or disclose PHI only as permitted or required by law.

7. Your Privacy Rights

You may request to:

Access or update your personal information
Correct inaccurate information
Request restrictions where permitted by law
Opt out of marketing communications at any time

California residents may have additional rights under applicable privacy laws.

8. Data Security and Retention

We use industry-standard security measures, including SSL encryption and secure systems, to protect your information. We retain personal information only as long as necessary to fulfill orders, comply with legal obligations, and resolve disputes.

9. Contact Us

LCB Medical Supplies LLC
4200 South Freeway, Suite #2305
Fort Worth, TX 76115
Phone: (844) 522-6337
Email: lcbmedsupplies@gmail.com

If you believe your HIPAA privacy rights have been violated, you may also file a complaint with the U.S. Department of Health and Human Services. LCB Medical Supplies LLC will not retaliate against you for filing a complaint.

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date.